We offer 2, 5 or 10 year warranty on all residential applications. There is no difference in the quality of the product or service with any system. The difference is the thickness of the application and the length of the warranty. This is by design to suit a prospective customers budget and needs. We are happy to provide a more “formal” copy upon request.
You can expect a lifetime or generation of use out of any flooring system we install, assuming exposure to normal residential usage. The warranty provided for any commercial,
industrial or restoration services or products provided will vary depending on the scope
Our warranty is simple, functional and it is good; no fine print, no lawyer needed and we answer our cell phones! It is also transferable with your property to any new owner. Promises are easy to make, harder to keep. You will find us honest, likable and down to earth people. Again, we return phone calls promptly and courteously. Please consider the speed, promptness, and completeness with which your inquiry was returned and compare it to that of our competition. We are three years with the BBB, A+ rated and complaint free! Our word is good and it is important to us that you believe it and tell your friends you had a great experience when our business is completed. If your phone call wasn’t returned promptly, how likely is it your warranty will be honored if you have a problem. We are happy to provide the names of not only satisfied customers, but of customers whose installations went less than perfectly.
We will be happy to show you samples of product failure and explain in simple terms why our products and services are worth the investment you are considering. Crack repair is not guaranteed, we will return and repair, any damage caused by moving substrates, for a nominal amount of money. Added value, your complete satisfaction with our products and services, are the purpose of our warranty.
Upon full payment, for a specific period of time, we guarantee our flooring system from delamination from the substrate. We define peeling / delamination as separation of the product from the substrate. Warranty is limited to separation due to improper installation or defective product. Warranty does not cover separation due to abusive impact, underground water seepage thru the substrate (defined as hydrostatic pressure), or cracking caused by movement of the substrate. There shall be no other liability, including without limitation, liability for incidental or consequential damages. Any and all claims must be received in writing within 30 days of the occurrence.
Warranty does not cover separation due to abusive impact, underground water seepage thru the substrate (defined as hydrostatic pressure), or cracking caused by movement of the substrate.